Refund Policy

This Refund Policy outlines the rules and regulations for refunds products and services purchased through QuickConnectMD, which is a wholly-owned subsidiary of Synapse Virtual Care management Inc..

 You have 30 days from the date of purchase to request a full refund. Requests for refunds after 30 days will be prorated based on the number of months remaining in the term. All requests for refunds MUST be made via in writing via email to Please include the following information:

  • Subject of email should be: Refund Request 
  • Primary member’s full name and email address
  • The approximate date of purchase
  • Please indicate the service you would like refunded
  • You must indicate that you’d like to request a refund
  • If you have a reason for the refund request we’d certainly be interested
  • Failure to provide the necessary information in the email may result in delays or an inability to issue a refund.
  • We must have receive ALL of the above information within the appropriate time period.

You will be notified of the status of your refund through email. 

If you have any questions about our refund policy, please contact us.